Essential Managers Effective Communication new edition 2023

Chapter 1

Understanding

communication skills 8

Defining communication 10

Overcoming barriers 12

Communicating at work 14

Planning your approach 16

Matching the message 22

Choosing your medium 24

Chapter 2

Speaking and writing 26

Planning your speech 28

Developing visual support 32

Improving your confidence 36

Delivering your speech 38

Becoming a better writer 40

Writing a business letter 46

Using email and instant

messaging effectively 48

Writing reports 52

Chapter 3

Communicating with your team 54

Listening effectively 56

Giving feedback 58

Understanding nonverbal

communication 60

Running briefings and meetings 62

Communicating to persuade 64

Managing conflict 66

Chapter 4

Communicating externally 70

Negotiating successfully 72

Selling 74

Communicating across countries

and cultures 76

Writing for the web 80

Communicating through

social media 82

Running a video meeting 84

Communicating in a crisis 88

Dealing with the media 90

Building brands 92